Payment help & disputes

Stargaze is operated by Orvexa AI Technologies Private Limited. If you see a Stargaze charge you don’t recognise, didn’t authorise, or that looks wrong, we’ll help you sort it out.

Paid through Google Play?

If the receipt came from Google Play, request a refund or report a problem directly with Google at Google Play refunds, or from Play Store → Profile → Payments & subscriptions → Budget & history.

Paid through the App Store?

If the receipt came from Apple, request a refund or report a problem directly with Apple at reportaproblem.apple.com. To cancel a Creator membership, open Settings → your name → Subscriptions on your iPhone.

Paid through Stargaze’s own checkout (UPI, card, netbanking, wallet)

These payments are processed by our payment partner Cashfree Payments. To dispute one:

1. Email support@stargaze.world with the subject “Payment dispute”.
2. Include the date, amount, payment method (last 4 digits of the card or UPI ID) and, if you have it, the order or transaction ID from your receipt or bank statement.
3. Tell us whether you have a Stargaze account and which phone number or email it uses.

We reply within 2 business days. If a charge was unauthorised, we stop any autopay mandate straight away and refund the amount to the original payment method, usually within 5–10 business days.

Cancel autopay (UPI Autopay / card mandate)

In the app: Profile → Creator Membership → Turn off autopay. You can also cancel the mandate from your UPI app or bank. Your membership stays active until the end of the period already paid for.

Still not resolved?

You can also raise a dispute with your bank or card issuer. Please contact us first — it’s usually the fastest way to get your money back.